UX Designer at Cisco
DEC 2016 - AUG 2017
As a UX designer at Cisco(Santa Clara, California), I have met and overcome various challenges in terms of product design to elevate user experience and value for the SaaS-based IoT connectivity management solution, Cisco IoT Control Center.
Key Achievements and Responsibilities
Take initiative and execute the design of multiple product features.
Advocate and evangelize user-centered design concepts and methodologies across product and engineering teams.
Provide thoughtful and strategic brainstorming in the design of products. Communicate ideas through a combination of sketches, wireframes, interactive prototypes and charting.
Create multiple solutions to a single design problem, iterate to a finalized design specification, and deliver assets for development.
Product Design
Designing good user experience for an IoT management platform which serves users from across the globe presents unique challenges. To ensure good usability and smooth localization, I created clear icons and precise labels, adopted flexible fonts and grid-based spacing, and conducted WCAG test on every screen in the UI design process.
As one of the four designers supporting the Cisco IoT Control Center platform, I had also coped with the challenge of collaborating with multiple product managers and software developers and driving the implementation of different product features simultaneously.
Product features that I was responsible for
Usage Analytics
Service Analytics
NB-IoT Platform
API Points
Traffic Segmentation
DNS Layer Security
Spark Integration
Multi-POD Management
Value Add Catalog
Keystoning
Location Based Service
Automation Rules
Role Based Access Control
IMEI Whitelisting
Usage Analytics
I designed one of the premium features in Control Center, Analytics which was a dashboard style data visualization hub providing accessible and easy way to see and understand trend and patterns in customer’s service data.
The biggest challenge of this project was to accommodate various constraints of customizing the charting framework used and minimize the cost of development while to optimize the usability of UI. In order to overcome this challenge, I constantly participated in engineering Scrum meetings to clarify development feasibility and offer multiple design solutions.
Aggregated usage
Daily view
Toggled view
Map view
Percentage view
Analytics comparison
NB-IoT Platform
NB-IoT Platform was a Control Center based smart device management platform. This product demo was showcased in the Smart City Expo World Congress 2017 in Barcelona.
Device management
Insights
Insights
Automation rule
Traffic Segmentation
A sub-section of Analytics mainly used charts to present traffic-related data.
Spark Integration
My first project that involved an internal software product, Cisco Spark.
I’ve learned that the key point of offering a seamless integration experience is to request account authorization in one software right after the feature was enabled in another.
Enable integration in Control Center
Authorize integration in Spark
Notification rule
Notification message
Automation Rules
Designing the rule customization UI typically presented the challenge of displaying heavy contents in a single page screen.
I used negative space and visual clues to create clear hierarchy and truncate long steps and information. Pre-set rules were offered on the side as templates which would shorten the time of rule creation.
UI Development
Besides driving the design of product features, I also collaborated with UI developers to create and enhance UI components, manage style guide, and validate implementations through testing.
Refresh login screens
Tabbed navigation redesign and testing results
Date picker and range picker design